Help Center

Log into your Monmouth Cards account and go to Orders. Each order shows its current status and tracking number. You can also track via the shipping carrier's website using the tracking number from your confirmation email.

Orders are processed quickly, often within minutes. Contact us within 1 hour of placing your order and we'll do our best to make changes. After that, your order may already be packed. Call our Customer Support Line at 551-309-3434 (Mon–Fri, 9:30 AM–5:30 PM ET) for the fastest help.

We're sorry to hear that! Take photos of the damaged packaging and items, then contact us within 48 hours. We'll arrange a replacement or refund. You can submit a support ticket with photos attached for the fastest resolution.

Please contact us immediately with your order number and a photo of the incorrect item. We'll ship the correct product right away and provide a prepaid return label for the wrong item.

Unfortunately, we can't add items to orders that have already been placed. You're welcome to place a new order — orders over $199 ship free!

We don't currently offer gift wrapping, but we do sell Monmouth Cards gift cards that make the perfect present for any collector.

Free shipping on all orders over $199. Standard shipping is $7.99 (3–5 business days). Express shipping is $9.99 (1–2 business days). Local pickup at any of our stores is always free.

Standard shipping: 3–5 business days. Express shipping: 1–2 business days. Most orders are packed and shipped within 1 business day. Pre-order items ship when released.

We currently ship within the United States only. International shipping is on our roadmap for late 2026. Sign up for our newsletter to be notified when it launches.

Yes! Select 'Local Pickup' at checkout and choose from any of our 9 locations across NJ, CT, and MA. You'll receive an email when your order is ready, usually within a few hours.

Check with neighbors and your building's mailroom or front desk. If you still can't find it after 24 hours, contact us with your order number and we'll investigate with the carrier and make it right.

Contact our support team with your order number. We'll provide a Return Authorization (RA) number and a prepaid shipping label. Returns without an RA number cannot be processed.

Once we receive your return, refunds are processed within 3–5 business days. Your bank may take an additional 5–10 business days to post the credit to your account.

No. All mystery packs (Slab Kings Plus, Crown Kings, Hit Kings, Chase Kings, Ultimate Kings) are final sale due to their randomized nature. Each pack is built to a target value range, though because contents are randomized, the specific cards you receive will vary. See our Terms for full mystery-pack details.

Yes! Contact us and we'll help arrange an exchange. If the replacement item is a different price, we'll charge or refund the difference.

Visit our Submission Center page, select your PSA service level, list your cards, and checkout. Drop off your cards at any Monmouth Cards location or ship them to our HQ. We handle the entire PSA submission process — no PSA account needed.

We offer all PSA tiers: Value ($25/card, 60+ days), Regular ($50/card, 30 days), Express ($100/card, 15 days), Super Express ($200/card, 5 days), and Walk-Through ($300/card, 2 days). Prices include our handling and submission fee.

Log into your Monmouth Cards account and go to the Grading tab. You'll see a live pipeline tracker showing exactly where your cards are: Order Placed → In Transit → Received by PSA → Grading → Assembly → QC → Shipped Back.

No! That's the beauty of submitting through Monmouth Cards. We handle everything with PSA on your behalf. You don't need a PSA Collectors Club membership or account.

Currently our submission center focuses on PSA. For BGS, CGC, or SGC submissions, contact us directly and we can assist on a case-by-case basis.

All cards are returned regardless of grade. PSA determines grades independently — we have no influence over the grading outcome. We recommend only submitting cards you believe are in strong condition.

Each tier has different contents. Slab Kings Plus: 1 graded card + 1 sealed pack + 1 single ($39). Crown Kings: 1 premium card worth $25–$500 ($49.99). Hit Kings: 1 premium card worth $50–$500 ($99). Ultimate Kings: 3 premium cards worth $350–$1,500+ ($499).

Every mystery pack contains cards valued at or above the stated range at time of packaging. We photograph and document every pack build. No filler, no bulk — just hits.

Mystery packs are available by sport (Baseball, Basketball, Football, Pokémon, Hockey, Soccer). You choose the sport, but the specific cards inside are random — that's what makes them exciting!

We build new waves regularly, typically every 1–2 weeks. Follow us on Instagram and TikTok for restock announcements, or sign up for email alerts on the product page.

No. All mystery packs are final sale due to their randomized nature. Each pack is sealed and tamper-evident.

Enter your graded card's certification number on our Sell Your Cards page. We'll pull market data and give you an instant offer — choose cash (Stripe payout) or store credit (15% bonus). Ship or drop off your card, and get paid within 1–2 business days after verification.

We buy PSA, BGS, CGC, and SGC graded cards across all sports and Pokémon. Raw (ungraded) card purchases are available in-store only — bring them to any location for an offer.

We offer a 15% bonus on store credit because it keeps value within the Monmouth Cards ecosystem. For example, a card with a $100 cash offer would be worth $115 in store credit.

Offers are valid for 10 minutes based on live market data. After expiration, you'll need to re-enter the cert number for a fresh offer. Once accepted, you have 14 days to ship or drop off your card.

Cash payouts via Stripe are processed within 1–2 business days after card verification. Store credit is applied to your account instantly upon verification.

A live break is when sealed card products are opened on camera during a livestream. Participants buy 'spots' (representing a team or random slot), and cards pulled for their team are shipped to them.

We stream on Whatnot, TikTok Live, and YouTube. Check our Live Breaks page for the full schedule and links to each platform.

Pick Your Team (PYT): You choose a specific team and receive all cards from that team. Prices vary by team value. Random: All spots cost the same, and teams are assigned randomly after all spots sell.

All cards from breaks are shipped within 3–5 business days after the break ends. You'll receive tracking via email. Cards are shipped in protective top loaders or one-touches.

Yes! Our presale breaks are available on the Live Breaks page. Buy your spot online, and we'll break it live on YouTube. You can watch or just wait for your cards to ship.

Earn points on every purchase, card sale, and event attendance. Points unlock tiers: Starter (1% back), Silver (3% + 5% sell bonus), Gold (5% + 12% sell bonus + VIP events), Diamond (8% + 18% sell bonus + exclusive drops).

Log into your account and check the Overview tab. Your points balance, tier status, and progress to the next tier are displayed at the top of your dashboard.

Yes! Points can be redeemed for discounts at checkout, and store credit from selling cards is applied separately. Both can be used on the same order.

Click 'Log In' and then 'Forgot Password.' Enter your email and we'll send a reset link. If you don't receive it within a few minutes, check your spam folder or contact support.

Points expire after 12 months of account inactivity. Any purchase, sale, or event attendance resets the clock. Active members never lose points.

We have 10 open locations across New Jersey, Connecticut, and Massachusetts — including our new Framingham, MA location — with more on the way: UConn (Storrs, CT) and West Hartford, CT open within 4–6 weeks. Visit our Store Locator for addresses, hours, and directions.

We host Pokémon TCG nights, MTG Commander, Yu-Gi-Oh! tournaments, Lorcana leagues, card shows, new release events, grading submission days, kids collector clubs, and more. Check our Events Calendar for the full schedule.

Most events are free and open to all. Some tournaments have a small entry fee and require registration — you can RSVP on our Events page. Spots fill up fast for popular events!

Yes! We're always looking for passionate collectors to join the team. Visit our Careers page for open positions across all locations.

Yes! We carry a large selection of raw singles and graded cards (PSA, BGS, CGC) across baseball, basketball, football, hockey, soccer, Pokémon, and more. Browse our Singles collections online or visit any store for our full cases.

We strive to offer competitive pricing. While we don't have a formal price match policy, if you find a significantly lower price from an authorized retailer, reach out and we'll see what we can do.

We stock all major releases on their official release date. Follow us on social media for 'New Release' announcements, or check the Events Calendar for release day events. Pre-orders are available for most upcoming products.

Yes — top loaders, card savers, one-touches, penny sleeves, binder pages, storage boxes, magnetic holders, and more. Available online and in all stores.

Absolutely. We carry sealed products and singles for Pokémon, Magic: The Gathering, Disney Lorcana, Yu-Gi-Oh!, One Piece, and 30+ other TCGs. We're one of the largest TCG retailers in the Northeast.