Shipping & Store Policies

We do not accept returns, exchanges, or issue refunds on any products once an order has been placed. Please review all items carefully before completing your purchase.

Limited exceptions may apply if you receive the wrong item or if your merchandise arrives damaged. In these cases, please contact us with your order number and photos of the item/package, so our team can review and assist.

Due to the nature of trading cards and collectibles — where product authenticity, sealed integrity, and condition are critical — we cannot accept returns once a product leaves our facility.

Unfortunately, we cannot accommodate change-of-mind cancellations once an order is placed. Please review your cart carefully before completing your purchase.

Pre-orders may be cancelled for a full refund only before the product's official release date. After the release date, pre-orders become final sale.

If your order arrives damaged in transit, contact us within 48 hours of delivery at sales@monmouthcards.com. Include your order number and clear photos of the damaged item and packaging. We'll review and may offer a replacement or store credit at our discretion.

Contact us within 48 hours with your order number and photos. We will ship the correct item at no additional charge once the error is verified.

No. Mystery packs are completely final sale with no exceptions due to their sealed, randomized nature. Even for damaged mystery packs received in transit, we require photo evidence and review each claim individually.

Grading fees are non-refundable once cards have been shipped to PSA. Dissatisfaction with grades is not grounds for refund.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal online. In-store we accept all major credit/debit cards and cash.

Yes. All transactions are processed through Shopify Payments (powered by Stripe), which is PCI-DSS Level 1 compliant — the highest level of payment security. We never store your credit card information.

Shop Pay Installments is available at checkout for qualifying orders, allowing you to split your purchase into 4 interest-free payments.

In the rare case where a refund is approved (e.g., cancelled pre-order), refunds are issued to the original payment method within 5–10 business days.