Support Team Online
How Can We Help?
Our team is standing by to help with orders, grading, selling, mystery packs, and more.
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Call Us
551-309-3434
Mon–Fri · 9:30AM–5:30PM EST
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Email Support
sales@monmouthcards.com
Mon–Fri · 9:30AM–5:30PM EST
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Chat With Us
Live chat support
Mon–Fri · 9:30AM–5:30PM EST
Quick Answers
Log into your account and go to the Orders tab. You'll see real-time fulfillment status and tracking info for every order.
Orders can only be modified within 1 hour of placement. Contact us immediately at 551-309-3434 for the fastest resolution.
Standard shipping takes 3–5 business days. Express (1–2 days) and free local pickup are also available.
We ship internationally via USPS. Rates and delivery times vary by destination and are calculated at checkout.
Visit our PSA Submission Center page to start a submission. We handle all logistics — you just drop off or ship to us.
Turnaround times vary by service level: Regular (~20 weeks), Express (~10 weeks), Super (~5 weeks), Walk-Through (same day at major shows).
Go to our Sell to Us page, enter your PSA/BGS cert number, and get an instant offer. Accept and drop off or ship your card — we pay cash or store credit.
Cash payouts via Stripe within 1–2 business days. Store credit is applied immediately upon card verification.
Each mystery pack contains cards worth at or above the stated value range. Contents are randomized — that's part of the fun!
Most locations are open Mon–Sun 10am–8pm. Hours may vary by location. Check our Store Locator page for exact hours.
Yes — orders over $199 ship free. Below that threshold, shipping cost is calculated at checkout based on your order.
Our Submission Center accepts cards for PSA, CGC, and BGS grading — you can select your preferred grading company as part of your submission.
Yes. If your card doesn't have a certification number to look up, submit it through Sell to Us anyway — our team will manually review it and send you a price.
After accepting an offer, choose to drop your cards off at any Monmouth Cards location or ship them to us — whichever is easier for you.
We offer five tiers — Slab Kings Plus, Crown Kings, Hit Kings, Chase Kings, and Ultimate Kings — each with a different price point and guaranteed hit value. See the Mystery Packs page for current pricing.
We have 10 stores across NJ, CT & MA. Visit our Store Locator page to find the one nearest you.
Submit a support ticket below and select "Returns/Refund" as the topic — our team will get back to you with next steps.
A live break is when we open sealed boxes on camera and each participant is randomly assigned a team, player, or spot beforehand — you get every card that lands on yours. Visit our Live Breaks page for upcoming breaks.
Share your unique referral link from your account page — when someone you refer completes a qualifying purchase, your referral is automatically credited.
Enter your gift card code in the gift card / discount code field at checkout — the balance is applied to your order automatically.
Submit a Support Ticket
Have a question or need help? Send us a message below, and our team will get back to you as soon as possible. For the fastest response, please avoid sending multiple messages, as new submissions may move your request to the end of the queue.
📞 Need immediate help with an online order?
CUSTOMER SUPPORT LINE
551-309-3434
Mon–Fri, 9:30 AM – 5:00 PM ET
For online order issues and urgent support only.
For store inventory or product availability, please contact your local store directly.
For store inventory or product availability, please contact your local store directly.